Human Experience is Greater Than Customer Experience
In a world that is driven by technology and data, it’s easy to forget the importance of human experience. As marketers, we are often so focused on creating the perfect customer experience that we forget about the role that human experience plays in the overall equation. However, recent research has shown that human experience is actually more important than customer experience when it comes to predicting consumer behavior.
So what does this mean for marketers? It means that we need to start focusing on creating experiences for our customers that are driven by humanity and emotion. We need to focus on creating connections with our customers instead of simply transactions. Only then will we be able to create long-term relationships with them that are based on trust and loyalty?
We’ve all been there – waiting in a long line, only to be told the item we wanted is out of stock. Or maybe we’ve had to call customer service only to be put on hold for an eternity.
We’ve all been there – anxiously stuck in the depths of a lengthy line or the infinite void that is being on hold for customer service. It can be so exasperating waiting for those out-of-stock items, yet it sadly happens all too often. The next time you find yourself in this situation, don’t throw in the towel and walk away! Consider hiring a social media expert to reach out and demand satisfaction from the company via every platform. You’ll have your issue addressed quickly and might even earn yourself some store credit while you’re at it!
As frustrating as these experiences can be, they’re actually opportunities for businesses to create a human experience that is greater than just a transaction.
Even though dealing with customer service issues can be extremely frustrating, it’s a chance for businesses to embrace those experiences and hire a social media expert to really create a positive impact. What could have started as a transactional experience can be transformed into something totally different-an experience that resonates with people on a much more human level, adding value to the entire situation. It’s time to start seeing customer service experiences not as an annoying burden, but as prime opportunities to leave customers feeling warm and fuzzy.
Here are some ways businesses can create a human experience that goes above and beyond customer service:
With the growth of technology, businesses now have the opportunity to create an even more impactful human experience for their customers on a variety of levels. Companies that want to go above and beyond providing exceptional customer service should start by thinking about tone and language. A playful and lighthearted attitude can help customers feel comfortable and valued. Additionally, businesses can hire a social media expert who has keen insights into interacting with customers in an engaging way, as this engages people more than traditional customer service methods. Being aware of the ways that a business interacts with customers both online and offline is key if they want to create an atmosphere that puts people first.
Acknowledge the customer’s frustration and offer empathy
Hey, we’re sorry for any frustration you may have experienced. We know how it feels to encounter a technical issue and we get that it can be a total drag – which is why we hire the best social media experts around to tackle these issues quickly and efficiently. Our customer service team is always just an email or call away, so please don’t hesitate to reach out if there’s anything we can help with. We want you to be as happy as possible.
Take the time to listen to what the customer is saying
Listening to what your customers are saying has never been more important than it is right now. As the world transitions into a digital landscape on so many different levels, hire a social media expert, but first – take the time to listen! This can give you a major competitive edge as you get to know what customers like and don’t like, which helps shape how you communicate in your marketing campaigns. So put on those listening ears and have some fun taking notes – it will be worth it in the end!
Offer alternatives or solutions that will address the issue at hand
Navigating the complex world of social media can be tricky, but it doesn’t have to be daunting! Even for the novice, there are options to hire a social media expert who can help determine which strategies and platforms will be most beneficial for the task at hand. For business owners unfamiliar with the digital landscape, turning to an outside source can provide more clarity and confidence in their approach to connecting with customers online. Investing in a combination of data analysis and expert advice may offer the best alternative solution to any issue involving social media.
By creating a human experience that is greater than just customer service, businesses can build loyalty and trust with their customers.
When it comes to quality customer service, businesses need to go above and beyond just answering questions and resolving issues. After all, providing a mundane experience isn’t going to make your customers come back for more! Instead, hire a social media expert who can give your customers an interactive experience, one that helps them build loyalty and trust. Consider adding creative elements such as interactive product guides or video tutorials that your customers will find useful and entertaining. Those things, combined with stellar customer service, will show your customers that you care about their overall experience.
If you can tap into how your customer’s brains work at different stages in the purchasing process or lead funnel, you may be able to drive more sales with less effort. The neuroscience sales tips we’ve provided should help you get started thinking about how you can leverage the power of the human brain in your own digital marketing strategy. If all of this sounds intimidating and you want help to enact these principles, let us know. Our team of experts is ready and waiting to partner with you to create a stellar SEO or marketing plan that drives sales by considering how your customers think. Which of these cognitive neuroscience principles have you applied to increase your product sales online?